Dear Mr. Kline,
I have been involved with the housing construction/remodeling business for over 50 years, with experience in carpentry, electrical, HVAC, and handyman services; I’m your typical jack-of-all-trades. However, roofing is not my forte.
Yet with all that, my home was long overdue for a re-roofing. Additionally, the fascia around the entire perimeter was badly deteriorated. Using the phone book and recommendations from friends, I was unable to find any roofing contractors who demonstrated the knowledge and sense of caring I required, especially when it came to replacing the fascia. Two more years passed. In May 2016, I read an ad in our local community newspaper for a roofing contractor who was described as having quality service and expert knowledge in roofing. There was something about that ad that caught my curiosity. Of course, it’s only an ad, so I took the risk. I called Tim Kline Roofing and set up a meeting.
You showed up and we talked and talked – and talked! We walked outside for inspections. It was obvious to me that you did have expert knowledge of roofing. You readily accepted the added task of replacing the fascia, and explained in detail how your crew would handle this. In our discussion, you have a business philosophy of slow down and do the job right the first time. This is a business strategy that creates success, but few apply it. After signing our contract, you asked “Are you ready to be impressed?” My thought was, you’d better know what you are doing if you want me to be impressed!
Now that the new roof is installed and fascia is replaced, I want to acknowledge that the quality of the work is exceptional. From the roof install, to the fascia replacement, to the installation of all ancillaries, to the painting of the fascia, and then the clean up; your crew, led by your partner Jair, displayed professionalism and courtesy to me and my wife. Jair is totally devoted to your firm and the industry. He would stop whatever he was doing to answer questions – and I had a lot of them. He walked the project with me many times to ensure I understood what was being done.
Anyone wanting a roofing contractor who is knowledgeable honest, reliable, caring and, most importantly, stands behind their work, we will recommend Tim Kline Roofing.
And to answer your question: Yes, we are impressed!